This Privacy Policy explains how your personal information is collected, used, and shared.
These Privacy Terms govern your access to and use of the services provided by Louise Hesketh (“I”, “my”, “me”). By visiting this website, booking, or participating in any service offered, including online coaching, deep subconscious work, and online or in-person Reiki sessions, you consent to the collection and use of your personal information as described here. If you do not agree, you should not access the Site or use my services.
You must be 18 years or older to use my services or submit personal information through the Site.
1. Collection of Personal Information
We collect and handle personal information in accordance with the Privacy Act 2020 (NZ) and applicable international privacy laws, including GDPR for EU/UK clients.
We collect personal information that you provide directly when you:
- Make a booking or purchase
- Sign up for communications or newsletters
- Contact us via email or forms
Personal Information collected may include:
- Name, billing and shipping addresses, email address, phone number
- Payment information (processed securely via Stripe or Hnry)
- Details of services purchased
We may also collect Device Information, such as IP address, browser type, and interaction with the Site, for analytics, fraud prevention, and improving our services.
2. How We Use Your Information
We use Device Information (such as IP address and browser type) to analyse trends, administer the Site, improve our services, and detect or prevent fraudulent activity.
Your personal information may be used to:
- Process and fulfil bookings and payments, including invoices and confirmations
- Communicate with you regarding bookings, sessions, updates, and changes
- Screen for potential risk or fraudulent activity
- Provide information or marketing in line with your preferences (you may opt-out at any time)
- Improve and optimise the Site through analytics
3. Sharing Your Information
We only share personal information with trusted third parties to provide our services:
- Stripe and Hnry: for secure payment processing. Learn more about Stripe’s privacy practices here.
- Facebook Custom Audiences: to provide tailored advertising, if you have interacted with our Site or services
- As required by law or legal process
Note: Third parties are only permitted to use your data to perform the service they are providing to us. Links to other websites are not endorsements; we are not responsible for the privacy practices of other sites. While third parties are required to protect your information, we are not responsible for any unauthorised access or use of data outside our control.
4. Marketing & Cookies
We may use Facebook Custom Audiences to provide relevant advertising based on your interaction with our website or Facebook applications. This may involve cookies, web beacons, tags, or embedded scripts.
You can opt out of Facebook Custom Audiences via Facebook Help Center.
You may also manage or disable cookies via your browser settings. Some features of the Site may not function fully if cookies are disabled.
5. Security of Your Information
We take reasonable steps to protect your personal information from misuse, loss, or unauthorised access.
Payment data is stored securely via Stripe or Hnry; I do not have direct access to full payment information.
If you submit information over the internet, there are inherent risks in transmission. You may contact us directly by email if you prefer.
We cannot guarantee absolute security of information transmitted over the internet. By submitting personal information online, you acknowledge this inherent risk.
6. Retention of Personal Information
We keep personal information only as long as needed to provide services, comply with legal obligations, or resolve disputes.
When no longer required, we take reasonable steps to destroy or permanently de-identify your personal information.
7. Your Rights (NZ & International Clients)
New Zealand clients: You have the right to:
- Access the personal information I hold about you
- Request correction of inaccuracies
- Request deletion of personal information where applicable
International clients (including EU/UK): You also have the rights under GDPR, including:
- Access, correction, and deletion of your personal information
- Restriction of processing
- Data portability
- Withdrawal of consent at any time
Requests can be made by contacting: [email protected]
8. Changes to this Privacy Policy
We may update this Privacy Policy from time to time.
The version in effect at the time of your use of the Site or services applies.
We recommend checking this page periodically to stay informed.
9. Contact
For questions or concerns about your privacy or this Policy, please contact:
[email protected]